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General FAQ

:: QUESTIONS
  1. What does 808NetFone offer that my current phone service doesn't?
  2. What do I need to get started?
  3. How do I sign up for 808NetFone service?
  4. How do I cancel/terminate service?
  5. How long after signing up will I receive my 808NetFone ATA?
  6. Can I choose my own long distance provider?
  7. Can I keep my current phone number?
  8. What is the process to port my number and how long does it take?
  9. Can I use any broadband internet service provider?
  10. What happens if I change my broadband internet service provider?
  11. Can I be on the internet and talk on the phone at the same time?
  12. Do I need a computer to use 808NetFone?
  13. Does the person I'm calling need to have 808NetFone?
  14. Do I have to buy any equipment to use 808NetFone?
  15. How many numbers can I have with 808NetFone?
  16. How many Analog Telephone Adapters can I connect to my wireless, cable or DSL modem?
  17. How many Analog Telephone Adapters can I connect to my router?
  18. Can I plug multiple telephones into the ATA using a telephone splitter?
  19. Can I use my existing cordless home phone with 808NetFone?
  20. Can I connect a home alarm or security system to my 808NetFone?
  21. Will my fax machine work with 808NetFone?
  22. Will my answering machine work with 808NetFone?
  23. Will I be able to make 808NetFone calls if the power goes out?
  24. What happens if my wireless, cable or DSL provider is having a temporary outage?
  25. Can I have an 808NetFone service phone number in a different area code that my current home phone?
  26. How do I refer someone to 808NetFone?
  27. Do I need to have an email Address to use 808NetFone?
  28. What if I have a problem?
:: ANSWERS

  1. What does 808NetFone offer that my current phone service doesn't?

    808NetFone service gives you all the standard phone features that you’ve come to expect and some new ones that may not be offered by your traditional phone service:
    • The ability to call anyone, anytime, anywhere in the United States, selected countries in Asia, and Europe as much as you want for one low monthly price
    • A rich set of calling features, such as Call Waiting, Caller ID, Call Forwarding, & Voicemail (including regular phone access and emailing of voice messages)
    • The convenience of one bill for local and long-distance service
    • A web site to manage your phone service and call features
    • Email notification – once you receive a voicemail, you will get an email notification sent to your email to let you know about the message

  2. What do I need to get started?

    1. Broadband internet service (Cable, DSL or wireless broadband). Dial up Internet service will not work for 808NetFone
    2. Analog Telephone Adapter (ATA) which will be provided by Pacific LightNet
    3. Any touch-tone analog phone

  3. How do I sign up for 808NetFone service?

    You have the choices below:
    • Online sign up from our web site ( www.808netfone.com)
    • Phone sign up through our Customer Service representative (call 808-791-3000)
    • Online Retail Activation from our web site ( www.808netfone.com) if you pick up the Analog Telephone Adapter (ATA) at one of our Authorized Retail Agents.
    • Sign up at one of our Authorized Retails Agents.

  4. How do I cancel/terminate service?

    Please contact our customer service support at 808-791-3000 to cancel/terminate your 808NetFone service.

  5. How long after signing up will I receive my 808NetFone ATA?

    • If you ordered your service Online or by Phone sign up, we will send you your Analog Telephone Adapter (ATA) via US Mail, within 2-3 days.
    • If you go to any of our Authorized Retail Agents, you can receive the ATA right there at the store location.

  6. Can I choose my own long distance provider?

    By subscribing to 808NetFone, you are choosing Pacific LightNet to be your Long Distance carrier. You’ll receive unlimited long distance either within Hawaii, the United States or selected countries in Asia and Europe included as part of your plan.

  7. Can I keep my current phone number?

    Yes you can. However, there are four types of numbers that a customer cannot retain without additional effort on behalf of the current service provider. If you have a number in one of these categories, please work with you current service provider to ensure that the number can be “ported” (transferred) to 808NetFone.
    1. Numbers with Distinctive Ring are not transferable. These numbers are “virtual numbers” that are assigned to the same line as the main number. To transfer the number, the customer must contact their current service provider and have the number as a business or residential line prior to requesting the transfer of the number to 808NetFone.
    2. Maintenance Numbers are not transferable. These numbers must be disconnected from the current service provider at the same time that the order is submitted to 808NetFone for the transfer. If this number is not disconnected and left with the current service provider, the service provider will generally turn this number into a business line and charge the customer the business line rate.
    3. RCF (Remote Call Forward) are not transferable. This type of numbers are also a virtual number that is not a physical line. To transfer the number, the customer must contact their current service provider and have them build the number as a business or residential line prior to requesting the transfer of the number to 808NetFone.
    4. DSL Numbers if the number you are requesting to port in is currently your DSL service number, you will lose your DSL connection with your carrier.

    Once you activate your service you can instantly obtain a new Pacific LightNet telephone number (808 area code), which can be permanently used or temporarily used if you are keeping your current number until we have completed the porting process from your current phone number.

    Service charge will apply immediately after service is activated for your temporary number.

  8. What is the process to port my number and how long does it take?

    You will be required to send us a signed Letter of Agency (LOA) which allows us to process the porting of your number from your current service provider. Normally, it will take approximately 7 business days after we receive the signed Letter of Agency from you. You do not need to call your current service provider to cancel service.

  9. Can I use any broadband internet service provider?

    Yes. 808NetFone works with any broadband internet service provider.

    If you are using Clearwire Broadband you must contact a Clearwire customer service representative and request them to change the settings in your Clearwire modem for 808NetFone service. 808NetFone is a Clearwire approved VOIP service and they normally take 24 - 72 hours to activate the service. Please follow the instructions from your Clearwire customer service representative. You will not be able to make calls using your 808NetFone until Clearwire has completed the setting changes.

  10. What happens if I change my broadband internet service provider?

    Nothing will have to change with your service.

    If you are switching broadband services to Clearwire Broadband, please follow instructions below:
    1. Contact a Clearwire Broadband customer service representative, as mentioned in Question 10.
    2. Go to our support management web-site at https://manage.808netfone.com and make sure that the bandwidth settings are set to “Normal”.

  11. Can I be on the internet and talk on the phone at the same time?

    Yes, you can be on the internet at the same time that you are talking on the phone.

  12. Do I need a computer to use 808NetFone?

    No, you do not need a computer to make 808NetFone calls. You can use any standard touch-tone analog or cordless telephone provided you have obtained and activated your phone adapter.

  13. Does the person I'm calling need to have 808NetFone?

    No, you can place calls to any available landline, cell phone number.

  14. Do I have to buy any equipment to use 808NetFone?

    There is no additional equipment to buy as long as you have a touch-tone analog phone and a broadband internet connection in you home. We will provide you the Analog Telephone Adapter (ATA).

  15. How many numbers can I have with 808NetFone?

    2 phone numbers can be activated from 1 Analog Telephone Adapter (ATA) that we provide you. In this case you will be charged for 2 separate lines.

  16. How many Analog Telephone Adapters can I connect to my wireless, cable or DSL modem?

    1 Analog Telephone Adapter (ATA) can be connected to 1 modem providing phone service for 2 lines.

  17. How many Analog Telephone Adapters can I connect to my router?

    We support service for maximum 2 Analog Telephone Adapters (ATA) connected to 1 router allowing phone service for 4 lines.

  18. Can I plug multiple telephones into the ATA using a telephone splitter?

    Yes. You can plug a telephone line splitter into the phone one jack on the back of the Analog Telephone Adapter (ATA), and then plug two telephones into the splitter. Both telephones will function on that single line.

  19. Can I use my existing cordless home phone with 808NetFone?

    Yes, as long as the base station is located close to the ATA.

  20. Can I connect a home alarm or security system to my 808NetFone?

    We do not recommend this because in case of power or your internet service outage 808NetFone service will temporarily be out of service. Faxes, alarm lines, credit card machines and some other analog devices are not currently fully supported by 808NetFone. If you are a wireless broadband customer we cannot offer support for an alarm line at this time.

  21. Will my fax machine work with 808NetFone

    Fax machines may not work with 808NetFone at this time. If you are a wireless broadband customer fax is not currently supported over 808NetFone. Other limitations may prevent faxes from working properly. While PLNI has a number of customers successfully faxing over 808NetFone we cannot guarantee fax support to all customers at this time.

  22. Will my answering machine work with 808NetFone?

    Yes, an answering machine will work the same as with any regular phone service.

  23. Will I be able to make 808NetFone calls if the power goes out?

    If your power goes out then you will not be able to receive or make calls. Instead, all your calls will go directly to voicemail, which you’ll be able to access later from your phone or email. However, prior to the outage if you had set your Follow Me Service, then your phone calls will still be routed to the numbers you have specified for your Follow Me.

  24. What happens if my wireless, cable or DSL provider is having a temporary outage?

    If your Internet connection is down, then you will not be able to receive or make calls. Instead, all your calls will go directly to voicemail, which you’ll be able to access later from your phone or email. However, prior to the outage if you had set your Follow Me Service, then your phone calls will still be routed to the numbers you have specified for your Follow Me.

  25. Can I have an 808NetFone service phone number in a different area code that my current home phone?

    Currently, we only provide 808 Hawaii area code numbers.

  26. How do I refer someone to 808NetFone?

    For every person you get to sign up for 808NetFone, you get one month free for yourself. The people you get to sign up need to indicate who recommended the service to them. We will verify that person (you) is an active 808NetFone customer and then they will issue a one month credit for you. You can receive up to 10 months free service in a single year by recommending 10 new customers.

  27. Do I need to have an email Address to use 808NetFone?

    Yes, as part of the activation process we need to send you a summary of your order.

  28. What if I have a problem?

    If you have any problems with your 808NetFone please call our customer service support at 808-791-3000 for immediate assistance.

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808NetFone is brought to you by Pacific LightNet - See The Light
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